San Diego Pet Fence
"Sometimes, being a friend means protecting your friend" 
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FAQs

Frequently Asked Questions

If the answer to your question is not here, please contact your local PetSitter dealer or Contact Us. We welcome your questions.

  • What is a PetSitter® Hidden Fence System?

    The PetSitter Hidden Fence is a pet fencing system that uses an electronic radio signal to keep your dog IN a designated containment area, such as a yard; or OUT of an area, such as a swimming pool, patio, or garden. Our pet containment fences also work in the interior of your home to keep your pet off a couch or away from a kitchen counter.

  • How does it work?

    A hidden wire, buried underground or along a fence, carries the harmless, low level FM radio signal around the containment area. Your dog wears a receiver on a collar that emits a mild stimulation, or correction, when he gets too close to the boundary. With an indoor dog containment fence, the hidden wire runs around your couch or other containment area and is invisible to the eye. We also have "wireless" indoor units that do not require placement of a boundary wire! Ask your local Dealer to show you the options.

  • How does my dog learn where the boundary is?

    Your pet is trained by San Diego Pet Fence and learns the containment area through voice commands, audible warning signals from the receiver collar and visual flags that are set inside the hidden fence. Your dog goes through a training session with you for a few minutes each day for 7 to 10 days. With training, the dog remembers the placement of the flags and is taught to stay within the containment area. During the training period, flags are slowly taken away. If your dog goes to within 5-10 feet of the boundary, he’ll hear a warning sound indicating he’s too close to the containment fence. If the dog reaches the boundary, he will receive a mild correction.

  • How is PetSitter different from Invisible Fence® and other brands?

    The PetSitter Hidden Fence brand is often confused with the Invisible Fence® brand and may be mistakenly referred to generically as an "invisible fence". PetSitter is not affiliated with the Invisible Fence® company. At PetSitter, we utilize exclusive safety and convenience features that make PetSitter the best in the pet containment industry. There are significant differences, for example:

    • PetSitter is the only hidden fence system that uses an encoded radio frequency. Other pet containment systems such as Invisible Fence®, utilize an AM radio frequency which is more susceptible to unsecure AM or FM signals which can cause false corrections to your pet even when they’re not near the underground fence. The digital signal used by PetSitter is secure and safest for your pet.
    • In addition to low battery replacement costs compared to Invisible Fence® and other brands, you also save with PetSitter because you can purchase batteries for the PetSitter system from any source and you do not need a service call from a Dealer to replace them as is required by most other brands. For your convenience, we have an optional battery replacement plan to ensue you always have a new battery when you need it.
    • Our receiver collars have a status light that is easy to view and a great convenience feature for our customers. It tells you if the receiver is operating properly, indicates what training level you’re using, and when the battery power is low.
    • PetSitter includes a unique feature that allows you to correct your dog with an audible-only reminder when he approaches the electric fence. Invisible Fence® does not offer this pet-friendly™ feature.
    • PetSitter features the broadest pet training range in the industry. Whether your pet is very timid or highly energetic, we have a distinct training level that uniquely meets their needs.
    • YOU can adjust our patented, programmable receiver to the training level that works best for your pet's personality and size. No need for a service call or any other charges.

      Invisible Fence® is a registered trademark of Invisible Fence, Inc.
  • Are there other benefits to the PetSitter Hidden Fence?

    •  A super fast response time, if your pet challenges the electric fence the receiver will react immediately — at the beginning of the avoidance zone — not when he’s half way through. This feature helps ensure your pet responds to the hidden dog fence while still INSIDE the containment area.
    • Our pet-friendly audible-only training level that allows you to train your dog using an audible "beep" tone before you introduce him to the correction setting. Once trained, most dogs respond to the audible warning tone and do not challenge the boundary. Some customers set the system to audible-only after the dog is trained.
    • Your transmitter constantly monitors your electronic dog fence and lets you know if you have a break in your underground wire.
    • Your PetSitter Hidden Fence System has a two year warranty when installed by an authorized PetSitter Dealer.
    • All authorized PetSitter Dealers provide you with superior technology and products to keep your pet safe and contained. Additionally, your PetSitter Dealer is an independent businessperson, fence installer, and pet trainer who lives and works within your community. He or she is ready to provide you with courteous and prompt customer service.
  • Will the stimulation from the collar hurt my dog?

    No. This type of stimulation has been used in dog training for over 40 years. And the amount of correction can be adjusted so that a dog receives the appropriate level of stimulation for its size. PetSitter products are used and recommended by veterinarians.

  • Will the system work for more than one dog?

    Yes. There is no limit to the number of dogs (or cats) our hidden pet fencing can protect at one time.

  • What if my house loses electrical power?

    If you experience frequent power loss, your Dealer can add a PetSitter battery backup. This auxiliary power supply provides hours of power to your electronic fence until your household electrical service can be restored.

  • How much does it cost?

    PetSitter Hidden Fencing can cost much less than traditional dog fencing and do far more. For example, you can contain your dog IN your yard, but keep him OUT of a pool area, garden or driveway gate. Contact your local Dealer for an estimate on your individual property. Our systems are in small urban yards and 200 acre orchards.

  • What if I move?

    Once you buy the system, you can expand it or take it with you when you move.

  • How big an area will the system cover? What kinds of areas will it cover?

  • Does it keep other dogs out?

    The PetSitter Hidden Fence system is designed to keep your dog at home and out of trouble. It will only keep other dogs out if they are wearing a PetSitter receiver.

  • How old does my dog have to be before training begins?

    All dogs are different. Even within the same breed some dogs may mature earlier than others. When your PetSitter Dealer meets with you and your pet, he or she will evaluate your dog and make a recommendation as to when training should begin.

  • Will a PetSitter system work with any dog?

    Our systems work with all breeds, ages, and sizes of dogs. However, this type of product is not intended for use with dogs that have a history of aggressive behavior.

  • Can my dog get out of the containment area?

    If the initial training was done properly, this will rarely happen. If your dog does get out, check to make sure the collar is on securely. On our new receivers, check the status light. You may also increase the range of the signal to keep the dog further from the hidden fence or increase the correction level. Perhaps due to recent landscaping, there is a break in your underground wire that is invisible to your eye. Your Dealer is also available to support you. There are many ways to adjust your PetSitter System. Call your Dealer or PetSitter Customer Service if you need help.

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